At repairanimal.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Refund Policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, and documentation (if applicable).
- Not show signs of wear, damage, or misuse.
- Be accompanied by proof of purchase or order confirmation.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used.
- Products that are damaged due to misuse, improper handling, or normal wear and tear.
- Products that are incomplete or missing original components.
- Items that have been used or are no longer in resalable condition, affecting their ability to be sold as new.
- Items specifically marked as non-returnable or final sale.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the problem.
After verification, we will offer an appropriate solution, which may include a replacement, exchange, or full refund.
For damaged, defective, or incorrectly shipped items, the return shipping cost will be covered by repairanimal.com.
4. Customer-Initiated Returns
If you wish to return an item for reasons other than product defects (such as ordering the wrong item or changing your mind):
- The item must meet the return eligibility requirements.
- The customer is responsible for all return shipping costs.
- Original shipping charges (if any) are non-refundable unless required by law.
5. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 3–5 business days after we receive and inspect the returned item.
Please note that your financial institution or payment provider may require additional processing time before the refund appears in your account.
6. Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
If you require an exchange, please contact our customer support team before returning the item.
7. Return Instructions
Please contact us before sending any return.
Unauthorized returns may experience delays in processing.
Return Address:
REPAIR ANIMAL LLC
821 SHARPS POINT RD
FRUITLAND, MD 21826
United States
8. Contact Us
If you have any questions regarding this Refund Policy or need assistance with a return, please contact us:
Email: [email protected]
Phone: +1 339-800-1601