At repairanimal.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or place an order.

1. Information We Collect

We may collect the following types of information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by Stripe; payment card details are never stored on our servers)
  • Order history
  • Device information
  • IP address
  • Browser type
  • Cookies and similar technologies
  • Website usage and analytics data

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates
  • Process payments securely
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Respond to customer inquiries
  • Send promotional emails if you have chosen to receive them

3. Payment Security

Payments are processed securely through Stripe. Sensitive payment information is encrypted during transmission and handled directly by Stripe in accordance with PCI DSS security standards. We do not store complete payment card information on our servers.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain secure login sessions
  • Analyze website traffic
  • Improve website functionality
  • Prevent fraudulent transactions through Stripe security cookies

Stripe may place cookies that are necessary for secure payment processing, fraud detection, and transaction security.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Information Sharing

We do not sell your personal information.

We may share limited personal information only when necessary with trusted service providers, including:

  • Payment processors
  • Shipping providers
  • Website hosting providers
  • Analytics providers
  • Fraud prevention services
  • Legal authorities when required by law

These providers may only use your information to perform services on our behalf.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy.

Order records, invoices, transaction details, and related customer information are retained for 7 years after the completion of an order to comply with accounting, tax, legal, and regulatory requirements.

After the applicable retention period expires, personal information will be securely deleted or anonymized unless a longer retention period is required by law.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing
  • Withdraw consent where applicable
  • Request a copy of your personal data
  • Lodge a complaint with the appropriate supervisory authority

We will respond to eligible privacy requests in accordance with applicable laws.

8. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect.
  • Request access to your personal information.
  • Request deletion of eligible personal information.
  • Correct inaccurate personal information where applicable.
  • Request that we do not sell or share your personal information.

repairanimal.com does not sell or share consumers’ personal information for monetary or cross-context behavioral advertising purposes.

California residents may submit privacy requests by contacting:

Email: [email protected]

We will not discriminate against you for exercising your privacy rights under applicable law.

9. International Privacy (GDPR)

For visitors located in the European Economic Area (EEA), we process personal information in accordance with the General Data Protection Regulation (GDPR).

Where applicable, our legal basis for processing includes:

  • Contract performance
  • Legal compliance
  • Legitimate business interests
  • Customer consent

EEA users may exercise their GDPR rights by contacting us.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL encryption
  • Secure payment processing
  • Restricted access to customer information
  • Routine security monitoring

Although no method of transmission over the Internet is completely secure, we strive to protect your information using industry-standard security practices.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will become effective immediately upon publication on this website.

13. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Phone: +1 339-800-1601